Shipping policy
At SALEOMAX, we are committed to delivering your orders in a timely and transparent manner across India. This Shipping Policy outlines delivery timelines, shipping processes, and customer responsibilities in accordance with applicable Indian consumer laws.
Shipping Coverage
We currently ship pan India to serviceable pin codes through our logistics partners. Availability of delivery may vary based on location and courier serviceability.
Order Processing Time
All orders are processed within 1–2 business days after order confirmation, excluding Sundays and public holidays.
Once dispatched, you will receive shipment details via SMS or email, wherever applicable.
Delivery Timeframe
Orders are typically delivered within 5–7 business days from the date of dispatch.
Delivery timelines may vary depending on your location, courier partner, weather conditions, or other operational factors.
Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before payment.
Any promotional free-shipping offers are subject to terms mentioned on the website at the time of purchase.
Delays & Force Majeure
While we strive to meet all delivery timelines, delays may occur due to circumstances beyond our control, including but not limited to:
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Natural disasters
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Government restrictions
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Courier partner delays
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Strikes or regional lockdowns
In such cases, SALEOMAX shall not be held liable for delays but will make reasonable efforts to keep customers informed.
Incorrect Address & Delivery Attempts
Customers are responsible for providing accurate and complete shipping details at checkout.
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Orders returned due to incorrect address, incomplete details, or repeated failed delivery attempts may require re-shipping charges.
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In case of non-delivery due to customer error, refunds (if applicable) will be processed after deducting logistics and handling costs.
Tracking & Delivery Confirmation
Once shipped, tracking details will be shared with the customer.
Customers are advised to track their shipment regularly and coordinate with the courier partner for delivery-related updates.
Damaged, Lost, or Missing Shipments
If your order arrives damaged or appears tampered with:
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Please contact us within 48 hours of delivery
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Share clear images/videos of the package and product
We will investigate the issue in coordination with our courier partners and resolve it as per our Refund / Replacement Policy.
Contact Information
For shipping-related queries or assistance, please contact us at:
Policy Updates
SALEOMAX reserves the right to modify this Shipping Policy at any time without prior notice.
Changes will be effective immediately upon posting on the website.